ALTERNATIVE DISPUTE RESOLUTION

In the event of a consumer dispute, the consumer may use the European Online Dispute Resolution Platform, available at http://ec.europa.eu/consumers/odr or the following alternative consumer dispute resolution entities:

  1. CNIACC – National Center for Information and Arbitration of Consumer Conflicts. Tel .: 213 847 484; Email: cniacc@unl.pt
  2. Consumer Conflict Arbitration Center of the District of Coimbra. Tel .: 239 821 690/289. Email: geral@centrodearbitragemdecoimbra.com
  3. Lisbon Consumer Conflict Arbitration Center. Phone: 218 807 000 / 218807030. E-mail: juridico@centroarbitraçãolisboa.pt; director@centroarbitaduralisboa.pt
  4. Porto Consumption and Arbitration Information Center. Tel .: 225 508 349/225 029 791; Email: cicap@mail.telepac.pt
  5. Vale do Ave Consumer Conflict Arbitration Center / Arbitral Tribunal. Tel .: 253 422 410; Email: triave@gmail.com
  6. Consumer Information, Mediation and Arbitration Center (Arbitral Consumer Court). Tel .: 253 617 604; Email: geral@ciab.pt
  7. Arbitration Center for Consumer Conflicts of the Autonomous Region of Madeira. Address: Rua Direita, 27 – 1st Floor, 9050-405 Funchal; Email: centroarbitulho.sras@govmadeira.pt

For more information see the Consumer Portal at www.consumidor.pt